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Quality Policy

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Quality Policy

The Spanish Law on State-owned Ports and the Merchant Navy establishes a port management model for public ports based on setting up public bodies called port authorities with their own legal personality, equity and full capacity to act, which report to the Ministry of Development through the State-owned Ports Body.

This is the case of the Port Authority of the Balearic Islands which manages the five public ports in the archipelago: Palma and Alcudia on Majorca, Mahon on Menorca, Ibiza on the island of the same name and La Savina on Formentera.

The Port Authority of the Balearic Islands has drawn up a quality policy whose main purpose is to provide its customers and users with the utmost reliability, safety, efficiency and effectiveness by leveraging the resources it manages, complying with requirements applicable to us and supporting our Strategic Planning.

Quality at the Port Authority of the Balearic Islands is based on the following principles:

  • Meeting the needs of the Balearic Island community as part of sustainable development by delivering infrastructure and services that drive business operations while respecting and enhancing the conditions of the region and the environment in which the ports are sited.
  • Encouraging and supporting the professional development of its employees by promoting a sense of pride in belonging to the organisation.
  • Optimising financial management by making best use of the assets and resources it has available.
  • Maintaining a service-minded attitude while upholding the general interest.
  • Fostering innovation as part of our search for new ways of working which enable us to improve.
  • Being transparent in all our activities to get closer to our stakeholders and earn their trust.

The Port Authority’s Chairman and Management are responsible as the governing and management body respectively for ensuring that all services provided comply with this “Quality Policy” within a framework of excellence, continuous improvement and customer and user satisfaction.

This Policy is the reference framework for setting quality targets and is reviewed and reported to all staff so they aware of and implement it.



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